Need to Make a Return?
We offer a 100% satisfaction guarantee for all purchases. If you don’t like your order, you can return it to us for a full refund as long as it is in mint or near-mint condition.
Each of our pieces is painstakingly handcrafted one at a time by one of our expert artisans. As such, we cannot accept any item that has been worn or damaged.
We insure every package we ship. If your item was damaged during shipping, we are happy to replace it.
Want to Exchange your Piece?
Oya jewelry cannot be mass produced – each piece is individually handcrafted over the course of several days. While we strive to ensure that every piece is properly pictured in our online catalog, certain small variations in color and size can occur. If your order doesn’t meet your expectations, we are happy to exchange it with a different piece within 30 days of your order.