Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Due to COVID-19, there may be slight delays in normal shipping times. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  

Any order over $50 will come with free standard shipping. This is only applicable for all domestic orders and Canada. 

Shipping option	Estimated delivery time	Price
USPS Standard	4 to 6 business days	$4.90
USPS Expedited	2 to 4 business days	$6.90
UPS 3 Day Select	Up to 3 business days	$18.63

International Shipping

We offer international shipping to the following countries: Canada

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery times can vary from 2-20 business days for international orders. 

Shipping option	Estimated delivery time	Price
USPS First Class	7 to 21 business days	$18.28
DHL Express	1 to 3 business days	$34.24
USPS Priority Mail Express International	3 to 5 business days	$49.04

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The United States is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@astersociety.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

We accept any returns or exchanges within 30 days of receipt if product is in same condition as arrival. To view more details on our policy, please view our return policy page. 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@astersociety.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@astersociety.com.